Refund policy

Delivery, Returns And Collection


Delivery

UK Standard Delivery is £4.00

We use Royal Mail Tracked 48 service. Please allow 3/4 working days

Delivery

We don't currently offer Next Day Delivery. If you need this urgently, please get in touch and we'll do our best to help.

Click & Collect

We offer a free Click & Collect service — simply order online and collect from our shop. Please so allow 1 working day to collect your order.

Our store: Unit 11 Salendine Nook Shopping Centre HD33XA Opening hours: Tuesday–Saturday, 10am–2pm (closed on bank holidays) Please check Social media for any updates.


Returns

We have a 14-day return policy. You have 14 days from receiving your item to request a return. Items must be unworn, unused, with tags attached and in their original packaging. Proof of purchase is required.

Returns should be sent to: Gloss and Glow Hub Unit 11 Salendine Nook Shopping Centre Huddersfield HD33XA

Return postage is at your own cost — we recommend using Royal Mail Signed For and keeping proof of posting. For any return queries, please contact us.

Damages & Issues

Please inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us straight away so we can put it right.


Non-Returnable Items

Gift cards cannot be returned. Sale items are non-refundable but will be credited as a voucher code.


Exchanges

To exchange an item, return your original order and place a new purchase once your return has been accepted.


Refunds

Once we've received and inspected your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 14 business working days. Please allow additional time for your bank or card provider to process the payment.